5a Plaqext 250x305 1“Quality is not an issue, but a way of working”. He has been with us for 10 years now.
The quality approach concerns all departments. Spurred on by management and thanks to the work accomplished by the various departments, particularly the reception service, the mystery audit carried out in October 2023 revealed a compliance rate of 94.67%, enabling us to obtain the Qualité Tourisme™ mark.
The full audit will take place in May 2024.
It’s an opportunity to overhaul a number of practices, to develop the Tourist Office by uniting everyone around the same project. It’s a management tool for the structure, an assessment and progress tool that enables us to promote the Tourist Office as a key player in tourism at local level, and to provide qualitative support to our service providers and guide them towards this type of approach.
Amemv baseIn response to the February 11, 2005 law for equal rights and opportunities, participation and citizenship for people with disabilities: the Grand Villeneuvois Tourist Office, with its information points in Pujols and Villeneuve sur Lot have been labeled for all 4 disabilities since 2014.
The Tourisme et Handicap state label is a response to the demands of disabled people who want to be able to choose their vacations and leisure activities in complete freedom. It provides a guarantee of an efficient welcome, adapted to the essential needs of disabled people. The documents used for the assessment that precedes certification have been drawn up in consultation with associations of tourism service providers and representatives of the disabled.
TestThe Tourist Office is committed to a voluntary approach to raising awareness of sustainable development.
This project aims to develop tourism that preserves and enhances the natural, cultural and social resources of our region over the long term.
